Reference

How dangal365 Handles Your Personal Data

At dangal365, we take your personal data seriously — this page explains exactly what we collect, how we use it, and the rights you hold over your own…

Data collected with your knowledgeNo third-party data salesAccount security built inIndia-focused data practicesRight to access and delete
Explore the Lobby Read FAQ
dangal365 How dangal365 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we handle your personal data, want to correct something on your account, or wish to submit a deletion request, our privacy support team is available around the clock. Use any of the three channels below to get a response within 48 hours on data-related matters.

Team online

Email Privacy Desk

Send your data access, correction or deletion request to our dedicated privacy email. Include your registered account email so we can verify your identity and respond within 48 hours.

Live Chat Support

Open the live chat widget from any page on dangal365.org and select the Privacy topic. Our agents can log your request immediately and escalate to the data team if the matter requires deeper investigation.

Written Post Request

For formal written requests — such as a statutory data access demand — you may write to our registered postal address. We acknowledge receipt within five working days and respond fully within 30 days.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Knowing how your data flows through our platform gives you real confidence in your account.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security Measures

Your password is stored as a salted hash — we never hold it in plain text.

Payment Data Handling

When you deposit via UPI or withdraw to Paytm and PhonePe, we pass only the minimum required details to the…

Data Retention Schedule

We retain account transaction records for the period required by applicable financial regulations in the jurisdictions where we operate.

Your Right to Access

You may request a full export of the personal data we hold on your account at any time.

Deletion and Correction Requests

If any data we hold about you is inaccurate, you have the right to correct it.

Your Privacy Policy Questions, Addressed

The questions below cover the scenarios we hear most often about personal data on dangal365 accounts — from what gets collected when you deposit via UPI to how you can ask us to remove your information entirely. If your question is not listed here, our live chat team can help right away.

We collect your name, date of birth, email address, mobile number, and the device information your browser sends. When you transact, we also record payment method identifiers such as UPI references, strictly to process and verify those transactions.

We do not sell or rent your personal data to third-party marketers. Data is shared only with payment processors like Paytm and PhonePe to complete transactions, and with regulatory or law-enforcement bodies when legally required to do so.

Send a data access request to our privacy email or raise it via live chat, selecting the Privacy topic. Once we verify your identity against your registered account details, we will deliver a full data export within 30 days.

Yes, where local law permits you may request deletion of your account data. We action verified deletion requests within 30 days, retaining only what applicable financial regulations require us to keep for a defined statutory period.

Transaction records are kept for the period required by financial regulations applicable in your jurisdiction. After that retention window closes, records are purged from our active systems within 90 days of the expiry date.

We do not store your complete UPI VPA or PhonePe credentials after a payment clears. Transaction reference numbers are retained for reconciliation and dispute resolution, but full payment credentials are never written to our databases.

Contact our live chat team immediately and select the Security or Privacy topic. We will place a temporary hold on account activity, investigate the access logs, and notify you of our findings within 72 hours of your report.

Related Pages

Great Rhino dangal365 App Register Lightning Hold